Managed Information Technology Services
System downtime, viruses, spy ware, losses of productivity… Are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive
At Alpha IT Solutions, we understand this. We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges.
Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We’re here to help you realise the productivity gains and ROI you have been expecting from your computer systems all along.
The AITS Managed Services program provides affordable proactive IT management and support to growing businesses. Utilising our unique IT automation framework for providing managed services, Alpha IT Services provides a range of proactive services to keep your computer systems up and running and your people and business productive.
Some of the benefits you will experience are:
• Proactive VS reactive IT management
• Automation of key IT tasks
• Flexible Scheduling
• Access to a staff of technical experts for you and your users
• A complete managed process for getting users connected to the business centre network
• Web based ticketing system for submittal of issues and related tasks
• Increased productivity
Managed Server Service:
• Microsoft Windows Server Patch Management
• Microsoft SQL Server Patch Management
• Microsoft Exchange Server Patch Management
• Virus Definition Management
• Backup Monitoring
• Hardware Firmware Management
• Service Monitoring with proactive notifications
Server Disaster Recovery (DR) Coverage:
• Hardware Failure – Your warranty coverage from HP/Sun/Dell/IBM will get you back to a C: prompt, we’ll take you the rest of the way at no cost to you!
• OS Security Exploitation – If your OS goes down due to a vulnerability exploit, we’ll bring it back up – at no cost to you!
• Virus Infection – If your server is exploited by a virus and goes down – we’ll bring it back up, at no cost to you!